Terms of Service & Conditions
Effective Date: August 26, 2026
Welcome to Proudly! Please read these Terms & Conditions carefully before using our platform or subscribing to our program. Proudly is a structured program, and our website serves as the digital platform connecting business owners and home owners with world-class, pre-vetted specialists. Headquartered in Toronto, Ontario, Canada, Proudly operates across select cities and communities throughout Canada and the United States. By subscribing to or using the Proudly program, you agree to be bound by these friendly, straightforward terms.
1. Our Mission & How Introductions Work
Proudly provides unbiased, highly personalized business and home solution recommendations. We are not a generic lead-generation directory or high-pressure networking organization.
- One Best-Fit Match: Rather than overwhelming you with dozens of unsolicited sales pitches, we listen intently to your specific needs and provide a single, carefully curated "one-best-fit" virtual introduction to an industry specialist whose expertise aligns with your criteria.
- Quality Over Speed: Proudly is a service you use when you need us. Introductions are not guaranteed to happen instantly. We monitor your request and make an introduction when we are confident the specialist is the absolute best fit for your needs right now. We work for you—not for salespeople seeking to pitch services you don't need.
- Operating Hours: Our team operates 24/5 (Monday through Friday, 8:00 AM to 2:00 PM EST) by appointment.
- Language & AI Translation: All official introductions are generated in English. Proudly may utilize artificial intelligence (AI) tools to assist with translation for non-English communications.
2. Subscriptions, Upgrades & Fees
| Service Tier | Pricing & Billing Structure | Key Benefits Included |
|---|---|---|
| Universal One-Time Setup Fee | $60 CAD/USD (One-Time) | Account configuration, intake assessment, and onboarding into the Proudly ecosystem. |
| Business Subscription | $99/year upfront for Year 1 (equivalent to $8.25/month), billed monthly thereafter. | Unlimited virtual introductions for business needs, unbiased matching, and dedicated solution filtering. |
| Home Owner Upgrade | $15.75/month paid upfront for Year 1 ($189/year), billed as an add-on to the $99 Business Subscription. Total: $288/year + $60 setup. | Extends unlimited one-best-fit introductions to cover personal residential, contractor, and home service needs. Not sold standalone. |
| Hands-On Onsite Business Assistance (Toronto & GTA Only) | $570/month | Dedicated onsite setup, troubleshooting, and extra hands between services. Available only to Toronto-based businesses within a 50km radius. Capped at 10 hours/month. |
| Onsite Rollover & Top-Up Care Package | +$230/month (Add-on to $570 Onsite Plan) | Allows rollover of unused monthly hours to the following month + 5 courtesy top-up hours per month (up to 55 top-up hours per year). Hour balance resets to 0 upon annual renewal. |
3. Payment Processing & Auto-Renewal
- Payment Processor: Proudly uses Stripe to process all payments securely. By providing your payment information, you authorize Proudly to charge the applicable initial fees and recurring subscriptions.
- Annual & Monthly Billing Cycles: Subscriptions are paid upfront for Year 1 and transition to recurring monthly billing thereafter unless canceled in accordance with our cancellation policy prior to the renewal date.
- Tax Deductibility: Business owners may claim Proudly subscription fees as a legitimate business expense where permitted by local tax law.
4. Service Guarantees & Strict No-Refund Policy
- No Outcome Guarantee: Proudly strives to curate the highest-quality network of recommended specialists. However, because ultimate project outcomes depend on third-party specialists and client execution, Proudly offers no service, contractual, or performance guarantees.
- No Refunds: All payments, including setup fees, annual subscriptions, upgrades, and onsite service retainers, are strictly non-refundable. We dedicate immediate labor and technology resources to every subscriber upon onboarding.
5. Code of Conduct, Anti-Defamation & Slander Protection
Proudly operates on a foundation of mutual trust, integrity, and respect. We maintain a zero-tolerance policy for abusive, dishonest, or harmful behavior.
- Anti-Defamation & Non-Disparagement: Subscribers agree not to publish, utter, or circulate false, malicious, defamatory, or disparaging statements regarding Proudly, its platform, employees, or matched specialists across public forums, social media, or review sites. Genuine service inquiries should be directed to customer support for private resolution.
- Right of Rejection & Termination: Proudly reserves the absolute right to reject, suspend, or terminate any business or home owner account at any time if we determine, in our sole discretion, that the user lacks integrity, acts unprofessionally, or does not align with our brand values.
6. Limitation of Liability & Governing Law
To the maximum extent permitted by law, Proudly, its founder, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from introductions, specialist performance, or platform availability.
These terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles.