Privacy Policy

1. Information We Collect

To provide our signature "one-best-fit" matchmaking service, we require specific details regarding you, your business, or your home.

• Intake & Contact Information: Name, business name, address, email, phone number, and preferred contact hours.
• Needs Assessment Data: Detailed descriptions of your business challenges, home service requirements, operating budgets, and specific problem parameters to ensure an accurate introduction.
• Payment Information: Financial data required for billing (e.g., credit card details). Note: All payment processing is securely managed by Stripe. Proudly does not directly store full credit card numbers on our local servers.

2. How We Use Your Information

Proudly acts as a dedicated filter, not a lead vendor. We use your data exclusively to power your progress.

• Executing Introductions: We use your intake data to find the single best pre-vetted specialist for your current need.
• Service Operations: To schedule virtual appointments during our operating hours (24/5, Monday through Friday, 8:00 AM to 2:00 PM EST), process payments, manage onsite service bookings (Toronto/GTA only), and renew subscriptions.
• Translation via AI: While all introductions are conducted in English, we may utilize Artificial Intelligence (AI) to translate written needs, support tickets, and intake forms into other languages as operationally necessary.

3. Information Sharing & Disclosure

We are firmly committed to protecting you from endless sales pitches.

• Strictly Controlled Sharing: We do not sell, rent, or distribute your data to third-party marketing agencies or bulk lead buyers.
• Introduction Partners: We share your specific project needs and contact details only with the single matched specialist we have selected for your introduction.
• Service Providers: We share necessary data with trusted platforms (like Stripe for payments) that are bound by strict security and confidentiality protocols.

4. Our Right to Vetting & Integrity

Integrity is paramount to our decision-making. We monitor platform use and may review communication to ensure compliance with our Terms & Conditions. If a subscriber violates our code of conduct or engages in defamatory/slanderous behavior, we reserve the right to retain necessary account data to protect our legal rights, enforce terminations, and defend against unwarranted claims.

5. Data Security

Proudly implements modern administrative, technical, and physical safeguards to secure your personal and business data against unauthorized access, theft, or misuse. However, no internet-based platform is entirely impenetrable, and we cannot guarantee absolute data security.

6. Changes & Contact

We may periodically update this Privacy Policy to reflect program enhancements. If you have questions regarding your data, privacy, or account, please contact our Toronto HQ during standard 8:00 AM - 2:00 PM EST operating hours.